Renters Faqs

Click on the Contact Owner link or Contact Owner tab in the property listing. From here, you can either e-mail or phone the home owner.

• Search properties and contact owners with your reservation request • View replies from owners • Select your ideal property • Make payment arrangements with the home owner • Pack your suitcase and check in!

All deposits and payments are made directly with the homeowner. • Typically, a booking deposit is required to confirm your reservation. • Balance and damage deposit are generally due before your arrival. • Methods of payment vary from home owner to home owner. (see each home owner’s Availability & Rates section)

The cancellation policy associated with your rental agreement or lease should clearly communicate penalties associated with cancelling your contract. Note that cancellations due to weather conditions are not usually permitted unless specified in the rental agreement.

The property owner should be able to advise you on your travel arrangements, including the most convenient airports, car rentals, and alternative transportation options. Special parking requirements and parking passes should be detailed in the rental agreement and included in pre-arrival instructions.

In addition to directions to the property, the home owner should provide detailed information on how to get the key or the name of the person who will greet you at the rental, as well as the name and telephone number of someone at the location who you can contact if anything goes wrong.

You will either be met by the property representative or be given instruction on how to obtain the keys.

It is in your best interest and the owner’s interest to fix any problems immediately. Contact information for the owner or their local representative should be included in pre-arrival instructions and rental agreement (should the home owner have provided one), and posted in the rental property itself. The person you have been directed to contact will be your best resource to quickly resolve any issues.

Check out policies should be included in the rental agreement. Since cleaning standards vary, it is important to know how much the owners expect you to clean up prior to departure. At minimum, the rental should be left tidy.

Rentmyplace knows of no other vacation rental companies who go to the lengths that we do to ensure legitimacy. No Property listing will go live on our site without our approval. We at RentMyPlace.com verify every address and property owner to ensure that the home does in fact exist and that the homeowner is the legitimate owner. We strongly recommend that you personally call the owner prior to arrival. Speaking directly to the home owner can make you feel more comfortable with your rental.

We recommend that our property owners respond to all inquiries, but it is sometimes very difficult during peak times as owners can get extremely busy. You can also check to make sure you have tried every mode of contact possible (i.e. phone, e-mail, fax, etc). If you have tried several times and have been unable to get through, then let us know via our contact us page and we will try to contact them for you. We suggest you send inquires to several properties at a time when looking for a rental, too speed up your search.

This is entirely up to the property owner. It should say in their listing whether they are “pet-friendly” or not. If it doesn’t, you can certainly send them an inquiry through the “Contact Owner” tab located on their Property Details page.

To change your password, follow these steps: • Log in to your account using your username and password • From your Homepage, click on the “Profile and Settings” link in the left-side navigation • Click on the blue “Change Password” link beside the box that contains your current password • Type in your current password, your new desired password, and then retype your new password for confirmation purposes • After you’ve completed the last step, click the pink Save changes button, and your new password will be immediately activated!

• Just click on the “Log In” button at the top of the homepage and then click the blue link that reads “Forgotten password” • From here, enter your email address in the space provided • Click the blue button that reads “Send new password” • You will receive an email from Rentmyplace that tells you your new randomly assigned password • Enter your username and newly assigned password into the “Sign in” section • After you have successfully logged in, just follow the steps in the previous question, listed above to change your password to whatever you like.

No, you can search properties and contact owners without having an account. If you do create an account, you have access to extra features like being able to save properties to your favorites, email property listings to your friends and have an inbox to review sent inquires and responses from homeowners all in one place.

Yes, we have a function that allows you to save time by sending the same enquiry to lots of owners. Just Save to favourites and then go to my favourites and send the same enquiry to ALL your favourites list.

You can compare many properties by using our Comparison Board. This unique feature will allow you to compare several properties at once, using different criteria such as bedrooms, price, size and many amenities. You can also e-mail this comparison to your friends!

Using Rentmyplace to search for rental properties is completely free of charge! You can set up an account, search our listings, use our comparison boards, etc.

There are many ways to search for a vacation rental. You can use our interactive map on our homepage, or our search box by typing in your location destination.

If you come across any content that is personally attacking or offensive please contact us and report it.

Find the property listing of where you stayed at, and go to the Reviews tab -click on the “write a review” button. Please be as detailed and honest as possible as it will help owners improve their service. Once we have verified that you have stayed at the property, the review will be posted on the site. This can take up to 10 days.

Yes, many owners do accept online payments such as PayPal, but each individual home owner is different, so please refer to their personal payment policies.

Save the property to your favorites, then go to your "My favorites" section from inside your homepage, and click on the “Send to friend” button.

To view our terms and conditions, please see Terms & Conditions. Note: these are terms and conditions for use of the website NOT rental terms and conditions. If you are renting a property through Rentmyplace, please be sure to ask the home owner for their rental terms and conditions.

To view our privacy policy, please click here: Privacy Policy

Our head office is in Vancouver, British Columbia. The mailing address is: Rentmyplace 1118 Homer St, Unit #228 Vancouver, B.C., V6B 6L5 Canada

We do our best to make sure emails sent from Rentmyplace, or sent via the Rentmyplace website, are delivered successfully. However, since every Internet Service Provider (ISP) has its own SPAM and junk mail filtering settings, we cannot guarantee email delivery. To make sure critical communications get through, we recommend that you: • Add Rentmyplace.com to your “safe list” (or ask your ISP to do this for you). • If your ISP does not support a “safe list,” then add admin@rentmyplace.com to your address book. • Follow-up any critical communications with a phone call.

Rentmyplace has customer reviews because trust is the single biggest issue that comes up when we talk to both renters and owners. Property owners or managers want to rent to people that they feel they can trust to take care of their properties. For property owners, developing a sense of trust typically requires a process of talking to prospective tenants over the phone and even in some cases contacting rental references. Renters, on the other hand, face a nerve-racking leap-of-faith when asked to make a rental deposit on a property viewed only over the internet. They need to feel assured that they are booking a place that lives up to the promises made by what they see and read on the website. The Rentmyplace customer review system is designed to address these issues. It makes booking a vacation rental home safer for all parties and speeds up the process of finding and securing a rental by creating a level of trust between both parties.

You can share these images on our Twitter/Facebook account. You can also send these pictures directly to the homeowner so that they can choose to use them to improve their property listing.

You can find out most of this information on the actual property listing itself (see the property listing individual FAQs tab or the policy section on the Availability & Rates tab). Also, within the rental agreement or lease, that the owner provides, you can expect to find terms related to check-in and checkout times, maximum occupancy, pet policies, cancellation conditions, and maintenance of the rental.

To change your contact information (i.e. E-mail address), follow these steps: • Log in to your account using your username and password • From your Homepage, click on the “Profile and Settings” link in the left-side navigation • Here you will find some basic information that you have listed about yourself (First name, Last name, E-mail address, Password) • Make the necessary changes to your personal information, then click on the pink “Save changes” button at the bottom of the page.

If a property listing displays the RentMyPlace verified seal icon, it means the ownership, or proof to list the property has been proved as genuine to RentMyPlace.com